Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rona@shinyprettythings.com. Please note that returns will need to be sent to the following address: Shiny Pretty Things Ltd, 3rd Floor, 207 Regent Street, London, W1B 3HH, UK.

If your return is accepted, you will then need to return the purchase to us in its original packaging via a secure and insured service, at your expense. Because we offer free worldwide shipping we cannot cover the return costs as well.

If you are returning an item from outside the UK, the original customs label or the original Commercial Invoice must be stuck to the outside of the returned package. You must also return the package from the country it was originally shipped to. Failure to do so may result in our being charged a non-refundable customs clearance fee and VAT at 20%. If this happens, we regret that we will have to deduct these costs from your refund.

You can always contact us with any questions about your return at rona@shinyprettythings.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products (such as special orders or personalised items). This includes any and all alterations made to your jewel, including ring sizing and engraving. This counts even if our jeweller did the work, as the piece is then classed as a custom order. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at rona@shinyprettythings.com.

Layaway Returns
We do not accept returns on layaway goods, but if you decide to cancel your layaway prior to full payment, then all payments already made will be converted to store credit for you to spend as you wish on another item. There is no expiry date on your credit with us. 
If you don't complete your layaway in time or pay in full then the item will be returned to stock. Your deposit (25%) will be charged as a restocking fee and any remaining funds will be converted to store credit for you. If you have any questions or concerns about this then please contact us at rona@shinyprettythings.com.